Privacy Policy
At MultiLanka, protecting your personal data is our priority. This Privacy Policy details how we collect, use, and protect your information.
1. Information We Collect
We collect personal information when you interact with our website, make a purchase, or contact us. This includes:
- Contact Details: Your name, phone number, and delivery address to process your Cash on Delivery orders.
- Device Information: Information about your browser, IP address, and how you interact with our website, gathered via cookies.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and deliver your orders accurately.
- To communicate with you regarding your order via our primary WhatsApp channel.
- To provide customer support and handle returns/refunds.
- To send promotional offers and discount codes (only if you have opted in).
3. Data Sharing and Security
We do not sell, trade, or rent your personal information to third parties. We may share necessary details (such as your address and phone number) with our trusted delivery partners strictly for the purpose of order fulfillment.
MultiLanka employs standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.
4. Your Rights
You have the right to request access to the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the provided support channels.
5. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us via WhatsApp at 076 973 9835 or email us at info@multilanka.lk.